Privacy Policy

🔒 Privacy Policy

Ronnie Roo Creations – Updated July 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from us. Ronnie Roo Creations is committed to keeping your information secure and confidential in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

📌 Who We Are

Ronnie Roo Creations
Email: ronnieroocreations@outlook.com
Business Location: UK
Website Platform: Shopify

📋 What Information We Collect

When you place an order or contact us through the website, we may collect the following personal information:

  • Full name

  • Email address

  • Billing and shipping address

  • Contact number (if provided)

  • Order details and personalisation info

  • Payment confirmation (processed via third-party providers)

We do not store your payment card details — all payments are securely handled through Shopify Payments, Clearpay, or other trusted third-party processors.

🛍 Why We Collect Your Information

We only collect and use your information to:

  • Process and fulfil your order

  • Communicate with you about your order (updates, shipping, issues)

  • Maintain records for legal, tax, and accounting purposes

  • Respond to your queries or requests

  • Comply with UK legal obligations (e.g., record-keeping for HMRC)

We do not use your information for marketing unless you have actively subscribed to receive marketing emails.

🧾 How We Store Your Data

All customer information is stored securely through our website platform, Shopify, which uses industry-standard encryption and security measures.

  • Shopify’s data storage is compliant with UK GDPR

  • We do not store your data outside of Shopify, nor download or share it elsewhere

  • Invoices and order records are kept for tax and business purposes, securely within our Shopify dashboard

🤝 Sharing Your Data

We do not sell, rent, or trade your personal information to anyone.
We only share information with trusted services as necessary to process your order, such as:

  • Shopify (website platform & order management)

  • Royal Mail or delivery couriers (to ship your parcel)

  • Payment providers (to process your transaction)

All third-party providers we work with are compliant with relevant data protection laws.

🧼 How Long We Keep Your Data

We keep order and invoice data for up to 6 years as required by UK tax law. After this period, your information will be securely deleted or anonymised.

🧑⚖️ Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Ask us to correct or update your information

  • Request deletion of your personal data (where legally permitted)

  • Object to or restrict the way we use your data

To exercise any of your rights, please contact us at ronnieroocreations@outlook.com

🌍 Cookies & Tracking

Our website may use cookies (small text files) for functional purposes, like saving your basket or helping the checkout process work correctly. Shopify may also use cookies to collect anonymous usage data (e.g. traffic, performance). You can disable cookies through your browser settings, although this may affect how the site functions.

🔐 Security

We take your data privacy seriously. Your information is:

  • Stored securely on Shopify’s encrypted servers

  • Only accessed by the business owner (Georgia) for order fulfilment

  • Never transferred, printed, or stored elsewhere

📅 Changes to This Policy

We may occasionally update this policy to stay compliant or reflect changes in our practices. The most recent version will always be published here, with the effective date listed above.

📧 Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:
ronnieroocreations@outlook.com