Shipping Policy

🚚 Shipping Policy

Ronnie Roo Creations – Updated July 2025

All orders are shipped from the UK to UK addresses only.

We now offer a mix of handmade items by Ronnie Roo and personalised products fulfilled by our trusted supplier, so some orders may arrive in separate parcels — but don’t worry, you’ll only pay one shipping fee.

📦 One Shipping Fee — Multiple Parcels

If your order contains a mix of items (e.g. a handmade sweatshirt and a personalised mug), you may receive your order in separate parcels arriving at different times. This is because:

  • Handmade items are dispatched directly from us (Ronnie Roo HQ)

  • Supplier-personalised items are sent directly from our trusted partner

✅ You will only be charged one postage fee at checkout, regardless of how many parcels your order is split into.

⏳ Turnaround Times

  • Standard turnaround time: 10–14 working days before dispatch

  • Supplier items often dispatch faster than handmade items, but we use the same estimated timeframe at checkout to keep things simple and consistent

🎯 We always set turnaround times with care — please allow the full time frame for your complete order to arrive. If you receive part of your order earlier, the rest is on its way!

📮 Delivery Method

We use Royal Mail 48hr Tracked as our standard service for all items.
Other options (like 2nd class, non-tracked) may be available at checkout.

  • Shipping fee: £3.55

  • Free shipping on orders over £40

we now also have an Evri ship to parcel shop option (please note you will have the pick up your parcel from your nearest parcel shop) this is £2.62 for any weight and size. PLEASE BE AWARE THIS IS NOT A DELIVERY SERVICE TO YOUR HOME. If selecting this option please enter your address at checkout I will then be in contact with you via your email to double check your nearest parcel shop and to confirm where it will be getting sent to.

Once your parcel(s) are dispatched, you’ll receive tracking details via email — if a tracked service was selected.

For shipping enquiries, please email us at ronnieroocreations@outlook.com.